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Who is ZAZU Life?

We believe in LIFE. Products that matter. Innovation that serves. Insurance for policyholders’ sake.

Say goodbye to robotic customer service and hello to real people who care about you! At ZAZU Life, we’re shaking up the insurance world with our unique blend of innovative products, first class technology, and of course our human touch.

Read more: Want to know more?

What products do we offer?

ZAZU Life offers comprehensive funeral cover for the BIGGG family. That’s right, your immediate and extended family.

Immediate Dependent plans provide family funeral cover for you, your partner, and up to 6 kids – all for one low premium. Need more? Add a top-up plan or one of our Value Funeral Plans to provide car hire, groceries, pre-paid electricity, and other amazing funeral assistance benefits for the ultimate cover.

Extended Dependent plans allow you to cover the extended family and other loved ones. That’s your parents, auntie, uncle, brother, sister, gogo, grandpa, niece, nephew, cousin, domestic worker, nanny, and more… phew!

Our funeral plans provide the choice of lump sum payouts, funeral assistance benefits combined with cash, or a combination of these for complete cover. The choice is yours and that’s what matters to us – YOU being in charge of YOUR LIFE.

Read more: Who can I cover with my funeral policy?

ZAZU’s On-Hand living benefits are FREE to use value-added services including repatriation, telephonic medical advice, trauma counselling, emergency medical line, and more. ZAZU policyholders get immediate and unlimited access to these free to use services.

What makes us unique?

We’ve got your back, whether you need help navigating our easy-to-use self-service platform or have a question for our friendly customer support team. And don’t even get us started on our lightning-fast claims process – you’ll have your pay out in no time. It’s time to experience insurance the way it should be – with ZAZU Life.

Read more: Read our story.

Who can I cover on a funeral plan?

Our ZAZU Plans are designed to cover the whole BIGGG family.
Our Immediate Plans cover yourself, your spouse and your children under 25 (21 if no longer a full-time student at a university).

Our Extended Plans cover your entire extended family too. Parents; in-law; your children over 25; uncles, aunties, gogo or grandad; cousins, nieces and nephews, or even your domestic worker.

And to top it all off, our Top Up Plans give you extra cover to ensure you are properly insured.

Read more: Who can I cover with my funeral policy?

What ages can children be covered on immediate plans?

You can cover your immediate family and children up to the age of 25. Children are covered automatically until 21, and until 25 if they are full-time students at university.

Read more: Who can I cover with my funeral policy?

What is your waiting period?

When covering your immediate family, there is a waiting period of 4 months and 4 paid premiums.

Extended dependants are covered after 6 months and 6 paid premiums.

Accidental death (such as car accidents, murders, and shootings) are covered from the first payment.

Death related to suicide is covered after a 12-month waiting period and 12 paid premiums.

Read more: Waiting periods simplified.

Do you do group policies?

Of course. We offer bespoke group structures and arrangements.

Read more: Group Funeral Cover

Does the policy only pay out if someone I cover dies?

ZAZU Life policies have On-Hand benefits automatically included, at no extra cost, so your policy provides you with real benefits from day 1.

When you take out a ZAZU Life policy, and as soon as you have paid your first premium, you are able to get:

24/7, unlimited telephonic assistance from trained nurses if you have any medical emergency, or need any medical advice.

24/7, unlimited counselling over the telephone, as well as in person* counselling sessions too.

We are here to help you.

Read more: How does funeral cover work?

When am I not covered?

You are not covered in events of:

Death during a waiting period.

When a premium was not paid.

When an Insured Life dies as a result of being involved in any act of terrorism, unprotected strikes, political or civil disobedience or any criminal activity.

Read more: When am I not covered?

Sounds great. How can I apply for a policy?

Welcome on board. We are so happy to have you. To take out a policy:

Send us a Call me back request

Call us on 086 111 ZAZU (9298)

Email us at

Read more: Applying for ZAZU Life Funeral Cover

How do I communicate with you?

Email us
Client Services –
Claims –
Sales –
Complaints –

Call us on 086 111 ZAZU (9298)
*std call rates apply

If our service has not been top-notch, please let us know – we want to hear it all. Good, bad or any new opportunities?

Read more: Contact us

Need policy documents or want to check your policy?

See our Client Portal

USSD: *120*245#

Call us on 086 111 ZAZU (9298)
*std call rates apply

Read more: How do I access my policy and view my policy details?

How do I make changes to my policy? Adding, removing or replacing dependents on my policy?

Self Service Portal

Email client services:

Call us on 086 111 ZAZU (9298)
*std call rates apply

How quickly do you pay your claims?

This is our time to shine, and we are proud to say we have paid 93% of our claims in less than 24 working hours, once we have received all the required documents.

Read more: Tell me more about claims.

How do I keep my policy premiums up to date?

In case of any missed premiums, you can contact our call centre number on 0861 119 298 where our friendly agent will assist you with a payment to be deducted from your bank account.

Alternatively, you will receive a pay@code from us to pay the missed premium. You can utilise the pay@ service at any of the below facility networks (Shoprite, Checkers, PicknPay, Boxer, Usave, Spar, Standard bank, Pep, WeChat, Top it up, My eBills, Masterpass, Snapscan, Zapper and Ackermans)

Read more: Paying Policy Premiums

Where are you based?

Our Head Office is situated at:

8 Bedford Road
St Andrews

Read more: Contact Us

Where do I get more information about ZAZU life?

Like us! Follow us!

I would like to partner with ZAZU Life. How do I get in touch?

We are constantly looking for partners and ideas to best serve our clients and communities.  Contact us at, and our Business Development team will get in touch.

How can we help you?

Let us call you

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