Why do I need a beneficiary?
The policy beneficiary is the person who receives payment of a valid claim. Usually, it’s the policyholder that receives the payment for the death of anyone other than him/her, such as when a spouse, child, uncle, granny, or other policy member dies.
In the event that the policyholder dies, the benefit is paid out to the nominated beneficiary – this should be the person responsible for paying for the funeral.
How can I see who the beneficiary is on on my funeral insurance policy?
A beneficiary is specified when you apply for a funeral cover policy, but can also be specified when a claim is submitted. You can refer to your policy documents or our online customer portal, Client Zone, to see the beneficiary for each of your policies.
Read more about accessing your policy.
Can I change the beneficiary?
Yes, you are able to change the beneficiary for your policy, or for a claim. This can be done as follows:
- Online through our Client Zone customer self-help portal when submitting your claim,
- Downloading the policy amendment form and submitting it at info@zazulife.co.za, or
- By c alling our contact centre at 086 111 (ZAZU) 9298 to assist.
Can I name my kids as beneficiaries?
No, a policy beneficiary must be over the age of 18. In the case of an underage beneficiary, money will not be paid out to the child directly, but will instead be administered by the state guardian fund until they are 18 years of age.
Can my beneficiary be a foreign national or live in a foreign country?
Yes, on the condition that the beneficiary is in South Africa with a valid passport, with the necessary permit(s), and the holder of a valid South African bank account. Payment of a valid claim will only be made to a South African bank account.
If the beneficiary is living in a foreign country, the same will apply and payment will only be made into a valid South African bank account.
